Support Hours & Response Times

Response Target: We strive to respond within 1 business day; response times may vary based on request volume and complexity.
Urgent Issues: For critical production issues, please include "URGENT" in your email subject line so we can triage as quickly as possible.

Frequently Asked Questions

Login & Account Access

I forgot my password. How do I reset it?
Use the "Forgot Password" link on the login page. You'll typically receive a password reset email within a few minutes (occasionally longer). Check your spam folder if you don't see it.

I'm locked out of my account.
After multiple failed login attempts, accounts may be temporarily locked for security. Contact support for assistance.

How do I update my email address or contact information?
Contact support@leandigital.agency with your current and new information. We'll verify your identity and process the change.

Access Requests

How do I request access to a system or application?
Contact your organization's administrator or email support@leandigital.agency with your name, organization, and the specific access you need.

How do I request additional permissions or roles?
Permission changes require approval from your organization's administrator. Contact them directly or email support with your request and business justification.

Billing & Invoices

How do I view my invoices?
Invoices are sent via email. If you need a copy of a previous invoice, contact bills@leandigital.agency.

How do I update my billing information?
Email bills@leandigital.agency with your updated billing details. Changes typically take effect on the next billing cycle.

I have a question about a charge.
Contact us with the invoice number and the specific charge in question. We'll review and follow up as soon as possible (typically within 1 business day).

Technical Issues & Bugs

How do I report a bug or technical issue?
Email support@leandigital.agency with:

• A clear description of the issue
• Steps to reproduce the problem
• Screenshots or error messages (if available)
• Your browser and operating system

The application is slow or unresponsive.
Try clearing your browser cache and cookies, then reload the page. If the issue persists, contact support with details about when the slowness occurs.

Data & Privacy

How is my data protected?
We use industry-standard security measures. See our Privacy Policy for details.

Can I request a copy of my data?
Yes. Email support@leandigital.agency with your data access request. We'll respond within applicable legal timeframes.

How do I request deletion of my data?
Contact support@leandigital.agency with your deletion request. Note that some data may be retained for legal or compliance purposes.

Still Need Help?

If you didn't find the answer you're looking for, please contact us at support@leandigital.agency. We're here to help.